By Dziubeka Ireland
is happy to return/exchange if the product(s) is as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging. This must be done in 28 calendar days of purchase.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
Any refunds due will be processed back into your account used for payment usually within 10 business days from receipt of the returned product.
Under the EU Distance Selling Regulations you have the right to return unwanted goods. This "cooling-off" period gives you 7 working days in which to cancel your order. The period starts the day after the day that goods are received. We kindly ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a necklace out of a pouch and examine it, and you can try it on, however we ask that you do not wear it for more than the time needed to try it on (5-10 minutes).
To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to
You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage.
When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent. Do not refuse to accept the goods from your postal service, accept the goods from your postal service and the correct address to return the goods will be supplied within 48 working hours.